Practice Manager
Full-Time Position
Are you looking for a professional and welcoming work environment where a supportive leadership team will value, support and coach you to become a leader?
A Great Place to Work
A vibrant location in the heart of Queen Street Mall in Brisbane CBD, convenient to a wealth of shopping, dining, entertainment, public transport and parking amenities.
A welcoming space with all of the finer touches provided for the comfort of staff and clients.
End-of-trip facilities are available for people using non-motorised ways to travel to work, including male and female change facilities with showers, lockers, ironing stations, daily towel service, a secure bike cage.
Mentoring & Professional Development
The Brisbane City Psychologists’ leadership team encourages and provides team members with opportunities for professional development, training, mentoring and coaching and the use of innovative business platforms, systems and processes.
Fun & Social Activities
“Have Fun & Look After Yourself” is one of our core values… and we take it seriously!
Sense of Purpose
Our purpose is to make a positive impact on the world. We exist to help our clients make significant improvements in their lives and relationships. We provide a centre for learning, growth and connection for our team. As a business, we also believe that we have a part to play in giving back to the community, helping those less fortunate and making our world a better place for our future generations.
About the Opportunity
We are looking for a warm and experienced Practice Manager to join our leadership team in a full-time capacity, Monday to Friday.
As the Practice Manager, you’ll oversee and manage the daily operations of our thriving practice. This vital role requires initiative and sound judgement and the ability to lead our administrative team effectively. Working closely with the management team, you’ll ensure all necessary resources, systems, processes and procedures are in place for the optimal running of the practice, while maintaining the highest standards of patient care and customer service.
Skills and Experience Required
We are looking for a Practice Manager who can demonstrate the following:
- 4+ years’ experience as a Practice Manager in a Medical or Allied Health Practice.
- Experienced, reliable, flexible and highly organised.
- Formal qualifications or accreditations in Practice Management and experience using the Halaxy Practice Management system are not essential but well regarded.
Customer Service
- Excellence in patient care and service.
- Manage client feedback and complaints professionally.
- Practitioners support and on-boarding.
- Attending the reception as needed.
- Liaising with referrers, Medicare and other third parties.
- Problem-solving issues occurring in the practice.
Human Resources Management
- Solid understanding of relevant HR requirements.
- Hiring, training and leading administrative staff.
- Recruitment and on-boarding of new team members.
- Rostering and payroll.
Work Health and Safety
- Solid understanding of the relevant WHS requirements.
- Manage and maintain WHS processes and systems.
- Staff training.
Privacy and Data Security
- Solid understanding of privacy and data security requirements.
- Monitoring, handling and resolving any privacy-related issues.
Accounting / Finance
- Liaising closely with the bookkeeper.
- Experience using Xero.
- Expenses and budget maintenance.
- Debt collection.
Office Management
- Stocking of stationery, supplies and amenities.
- Liaising with building management and contractors.
- Designing and implementing processes to keep the practice running smoothly.
- Troubleshooting IT / Office equipment systems.
- Continuous process improvement.
Marketing
- Promoting the practice services and practitioners.
- Building relationships with other Medical/Psychology Centres in the community.
We Welcome Expressions of Interest
If you are interested in joining our team, we would love to hear from you!
