Purpose of Collecting and Holding Client Information
A client’s personal information is gathered and used for the purpose of providing psychological services which include assessing, diagnosing, and treating a client’s presenting issue or preparing psychological reports. The personal information is retained in order to document what happens during sessions and to enable the psychologist to provide a relevant and informed psychological service.
How Client Information is Collected
A client’s personal information is collected in a number of ways before, during or after psychological consultation with BCP including: when the client provides information directly to BCP using hardcopy forms, correspondence via email or through BCP’s website; when the client interacts directly with their psychologist and BCP employees such as the receptionist; when other health practitioners provide personal information to BCP via referrals, correspondence and medical reports.
How Client Information is Stored
Client files are held in a secure filing cabinet and some documents are kept in electronic storage which is accessible only to authorised employees. It is possible that some of the information collected by BCP will be stored in systems that utilise data hosting facilities outside of Australia. You consent to your information being disclosed to a destination outside Australia for this purpose.
Requests for Access and Correction to Client Information
At any stage clients may request to see and correct the personal information about them kept on file. The psychologist may discuss the contents with them and/or give them a copy, subject to the exceptions in the Privacy Act 1988 (ct.). If satisfied that personal information is inaccurate, out of date or incomplete, reasonable steps will be taken in the circumstances to ensure that this information is corrected. All requests by clients for access to or correction of personal information held about them should be lodged with BCP. These requests will be responded to in writing within 28 days, and an appointment will be made if necessary for clarification purposes.
Disclosure of Client Information
Client’s personal information will not be disclosed except when:
- It is subpoenaed by a court, or
- Failure to disclose the information would in the reasonable belief of BCP place a client or another person at serious risk to life, health or safety; or
- The client’s prior approval has been obtained to:
a) provide a written report to another professional or agency. e.g. a GP or a lawyer; or
b) discuss the material with another person, e.g. a parent, health provider or employer; or
c) disclose the information in another way; or
- Disclosure is otherwise required or authorised by law.
Client’s personal information will not be used, sold, rented or disclosed for any other purpose.
Contact by Brisbane City Psychologists
Brisbane City Psychologists would like to stay in contact with you by email in future to send you information and marketing communications about our products, services, as well as tip sheets, strategies or activities that we consider may be of interest to you. You may unsubscribe from receiving any marketing communication from us at any time. If you do not wish to receive marketing communications from us please contact us via the details provided above or opt-out through the ‘Unsubscribe’ link provided at the bottom of our marketing emails.
If clients have a concern about the management of their personal information, they may inform BCP. Upon request, they can obtain a copy of the Australian Privacy Principles which describe their rights and how their personal information should be handled. Ultimately, if clients wish to lodge a formal complaint about the use of, disclosure of, or access to their personal information, they may do so with the Office of the Australian Information Commissioner by phone on 1300 363 992; online at http://www.oaic.gov.au/privacy/making-a-privacy-complaint; or by post to: Office of the Australian Information Commissioner, GPO Box 5218, Sydney, NSW 2001.