To obtain services in person with a psychologist based at Brisbane City Psychologists’ premises, you understand that you are assuming the risk of exposure to COVID-19 or another public health risk. This risk may increase if you travel by public transportation, taxi, or ride-sharing service. Therefore, by visiting our premises, you also agree to take certain precautions to help keep you, your psychologist, our staff, and the community safer from exposure and the medical consequences of contracting COVID-19.

We request all visitors to our premises to please:

• do our Coronavirus self-assessment on the day of their appointment(s) and follow the instructions based on current Government advice and/or answer the questions our receptionist will ask upon arrival
• arrive no earlier than 5 minutes before your appointment time
• please wash your hands or use an alcohol-based hand sanitiser before you enter our premises
• adhere to safe distancing precautions of 1.5m between yourself and others at our premises
• adhere to good respiratory hygiene while at our premises, e.g. covering your mouth and nose with a bent elbow or tissue when you cough or sneeze, disposing of tissues and then using hand sanitiser
• make no physical contact (e.g. no shaking hands) with others at our premises
• use payment methods other than cash (e.g. credit or debit card, EFT, etc.)
• follow other health and safety instructions by our administration team, if requested.

The above precautions may change if additional local, state or federal orders or guidelines are published.

You understand that we are committed to keeping you, us, and our community safe from the spread of COVID-19. Therefore, if you visit Brisbane City Psychologists’ premises and we believe that you have Covid-19 symptoms or that you have been exposed, we will have to require you to leave our premises immediately. Your psychologist can follow up with services by telehealth as appropriate.

We have taken additional steps to reduce the risk of spreading COVID-19 within Brisbane City Psychologists’ premises, and our efforts are listed below. Please let your psychologist or our admin team know if you have questions about these efforts.

If there is a resurgence of COVID-19 case numbers or other health concerns arise, Brisbane City Psychologists may close its premises to the public, and your in-person appointment will need to be postponed or held via telehealth. If you decide that you would feel safer with telehealth services at any other time, please let your psychologist or our administration team know. In addition, if you wish to claim rebates for telehealth sessions, please ask your psychologist or our administration team before booking a telehealth appointment as Medicare, and most private health rebates for telehealth sessions are temporary, and changes may occur.

Last updated in July 2021.