Terms and Conditions

These terms and conditions (Terms and Conditions) regulate the relationship between you, a user of this website www.brisbanecitypsychologist.com.au (BCP Website) and Brisbane City Psychologists Pty Ltd (‘BCP’, ‘we’, ‘us’, ‘our’).

These Terms and Conditions, our Privacy Policy and Disclaimer (together, referred to as Terms and Conditions) apply to you as a visitor to the BCP Website. Any information submitted to BCP will be collected by BCP in accordance with our Privacy Policy.

1.0 Definitions

1.1 ‘Initial Consultation’ is the very first consultation you book with Brisbane City Psychologists to see one of our team for individual therapy.

1.2 ‘Deposit’ is an amount payable by the person requesting an initial consultation for individual therapy with Brisbane City Psychologists in order to confirm and secure the booking. Deposits expire 28 days after the date of the first appointment originally booked. Deposits are non-refundable but deductible from the client’s invoice on or before the due date.

2.0 Bookings, Confirmations and Cancellations

2.1 Bookings for an initial consultation for individual or couples therapy must be confirmed with a non-refundable $50 deposit.

2.2 Bookings for group therapy or courses can be done online through the corresponding course registration webpage. Payment of the full course is required to secure your place.

2.3 For individual psychological sessions, a minimum of 48 hours notice is required to cancel appointments to avoid cancellation fees. Our cancellation fees, inclusive of GST, are as follows:

  • 48+ hours notice: No Fee
  •  24 – 48 hours notice: $100
  • 0 – 24 hours notice: $200.

2.4 Cancellation of group therapy or group courses with more than one weeks notice will incur in a $50 fee. No refund will be given for cancellations made with less than 1 weeks notice.

2.5 BCP reserves the right to modify, suspend or cancel group therapy sessions and courses without notice. Under these circumstances, clients are entitled to request a refund or to re-schedule the course in question.

3.0 First Consultation Booking Confirmation

3.1  Payment of deposits to confirm an initial individual consultation are due at the time the booking is being made.

3.2 Tentative bookings are not considered.

4.0 Payment

4.1  Payments to secure initial individual consultation or group courses are to be made online by credit card or direct deposit to the Brisbane City Psychologists Pty Ltd bank account.

4.2 Brisbane City Psychologists accepts MasterCard and Visa. When you complete the online payment, funds will be deducted from your credit card account. Payments are deposited to Brisbane City Psychologists Pty Ltd bank account.

4.3 Brisbane City Psychologists will not be advised why an online payment has failed, therefore, you should contact your credit card provider for details. If your payment fails, please call Brisbane City Psychologists to arrange an alternative payment method promptly.

4.4 For successful payments, Brisbane City Psychologists will send an order confirmation to the email address provided in the online payment form.

4.5 This online merchant is located in Australia and all prices quoted are in AU dollar.

5.0 Discounts

5.1  We provide early bird and promo code or gift code discounts to clients that enrol to our courses.

5.2 Each discount cannot be used in conjunction with any other offer or discounts, coupons, promotions, other promo codes or where the fee is already reduced.

5.3 Early bird discounts are only provided before the early bird deadline.

5.4 If the total cost of the service or item you are purchasing exceeds the amount of the promo code or gift code, you will be prompted on the order form to provide your credit card information for the remaining balance.

5.5 Discounts only apply when you enrol and pay. No retrospective discounts will be applied.

5.6 Promo codes or gift codes provide discounts that can only be redeemed online.

5.7 Only one (1) promo code may be redeemed per user / per promotion.

5.8 The value of your individual code may be printed on the face of the card or flyer.

5.9 Promo codes are strictly free promotional voucher codes with no monetary value and may not be redeemed for cash.

5.10 Promo code value will not be replaced nor returned if your order is canceled or refunded.

5.11 Any promo code amounts in excess of your purchase will not be carried over onto your next purchases, nor will it be replaced or refunded.

5.12 BCP reserves the right, without further notice to the holders of the promo codes, to modify the terms and conditions for use of the promo codes, or to suspend or cancel the promo code program in whole or in part.

5.13 BCP reserves the right to modify the terms and conditions for the early bid discounts and deadlines, or to suspend or cancel the discount in whole or part.

6.0 Refund Policy

6.1 Deposits of $50 to confirm initial individual consultations are non-refundable.

6.2  A refund less an administration fee of $50 will be paid for group course cancellations with 7 or more than 7 days notice prior to course commencement.

6.3 No refund will be payable for group course cancellations with less than 7 days notice prior to course commencement.

6.4 No refund will be payable for ‘no shows’ after the course has commenced.

6.5 By using BCP’s online payment facilities you agree to BCP’s refund policy. Each transaction shall be subject to the specific Terms and Conditions that were in place at the time of the transaction.

7.0 Money Back Guarantee

7.1 Money back guarantee is available to eligible clients that attend psychological group therapy and courses. To qualify as an eligible client you must have attended all scheduled sessions.

7.2 Claims for a refund under this money back guarantee must be submitted within 14 days after the last scheduled group course session. No claims for a refund will be accepted after this period.

7.3 Claims for a refund must be submitted in written with the following details:

  • your name, address and contact phone number;
  • a brief explanation as to why you decided to claim a refund.

7.4 Following submission of a valid claim for the money back guarantee, we will contact you to arrange the refund.

7.5 Refunds of any kind will incur in a $50 administration fee, which will be deducted from the refund value. For clients referred by a doctor under a Mental Health Treatment Plan the corresponding Medicare rebate will also be deducted from the refund value.

7.6 Incomplete, indecipherable, or illegible claims will be deemed invalid.

8.0 Security

8.1 Online payments are secure. Payments will be processed directly by the Commonwealth Bank of Australia’s through the CommWeb payment gateway in AU dollar transactions using Secure Socket Layer (SSL) technology.

8.2 Credit card numbers are protected with a high level of encryption when transmitted over the Internet. Brisbane City Psychologists does not have access to your credit card details.

9.0 Consent

9.1 By using the BCP Website you are agreeing to these Terms and Conditions.

9.2 BCP’s Terms and Conditions are subject to change at any time. You should check this page periodically to ensure that you are aware of our latest Terms and Conditions.