At Bcpsyc all team members’ unique perspectives and experiences create our success. Everyone makes a difference and succeeds individually and as a team while having fun.
A Great Place to Work
Two vibrant locations in Brisbane CBD, convenient to a wealth of shopping, dining, entertainment, public transport, and parking amenities:
- Queen Street Mall.
- Riverside Rooms.
Brand new end-of-trip facilities, including showers, lockers, and a secure bike cage, are available for those who like to cycle, run, or walk to work or wish to exercise at lunchtime.
Mentoring & Development
Comprehensive onboarding and training program.
Opportunities for internal/external professional development.
Weekly training / team meetings.
Opportunities to advance your career in a growing company with diverse roles.
Mentoring, coaching and ongoing support to succeed in your role.
Sense of Purpose
Meaningful work – support psychologists working in the community.
We exist to provide the best value, facilities and services to independent psychologists in private practice.
As a business, we also believe that we have a part to play in giving back to the community and making our world a better place for our future generations.
Current Career Opportunities
Receptionist
Receptionist – Two Positions Available
Part-time Permanent | 30 hrs per week | Brisbane CBD
Role Overview
We are seeking a passionate and dedicated Receptionist to join our dynamic team. This role offers an exciting opportunity for candidates seeking to deepen their knowledge of psychology or pursue a career in health administration and management. As a key member of our team, you will play a vital role in ensuring the smooth operation of our practice and delivering exceptional service to our clients, the psychologists, and their patients.
Key Responsibilities
- Warmly greet patients upon arrival and provide them with attentive assistance.
- Schedule follow-up appointments effectively.
- Handle invoicing and billing processes accurately and efficiently.
- Manage incoming phone calls and emails in a timely manner.
- Assess Mental Health Care Plans, ensuring compliance.
- Oversee psychologists’ calendars and waiting lists to promptly offer any cancellations to other patients, ensuring efficient scheduling and optimal use of available appointments.
Requirements and Attributes
- Ability to work Monday to Friday from either
- 7:30 am to 1:30 pm (morning shift) OR
- 1:30 pm to 8 pm (afternoon/evening shift).
- Previous experience in reception or customer service roles within the Medical or Health Industry is highly desirable, showcasing familiarity with industry-specific protocols and procedures.
- Demonstrated exceptional customer service skills, characterised by a friendly and approachable demeanour that fosters positive interactions with patients and colleagues.
- Ability to thrive in a fast-paced, dynamic, and evolving environment, adept at adapting to changing circumstances while maintaining productivity and professionalism.
- Discretion and integrity, possessing the capability to handle sensitive and confidential information with the utmost professionalism and confidentiality.
Benefits We Offer
- A comprehensive and supportive training program designed to facilitate your professional development and enhance your skill set.
- Opportunities for growth and advancement for individuals who demonstrate dedication, capability, and potential.
- A friendly and inclusive workplace culture where every team member is valued and respected.
- Convenient central locations in Brisbane CBD, complemented by excellent end-of-trip facilities, ensuring a seamless transition to and from work.
Additional Information
- The Receptionist role is a permanent part-time position of 30 hours per week.
- Student applications are welcome; however, candidates must be able to commit to a permanent arrangement of work hours as described above.
- This position is unsuitable for students seeking casual and flexible work hours or those requiring flexibility to accommodate changing University timetables.
If you believe you are the ideal fit for this role, we eagerly await your application.
Operations & Systems Assistant
Operations & Systems Assistant
Full-time | Brisbane CBD
The Mission
We are building a world-class health service engine. We have invested in a sophisticated, enterprise-level tech stack, and we are looking for a sharp, process-obsessed Systems & Operations Assistant to help us bring this vision to life.
You will work directly under our Systems Manager to support the transition from high-touch manual processes to seamless, automated workflows.
The Journey: From “Operator” to “Assistant Architect”
This role follows a deliberate evolution. It is a journey that starts with “rolling up your sleeves” and ends with the reward of managing a sophisticated digital machine.
- The Start (High Operations): Initially, there will be a substantial amount of manual operations work. This is your “lab phase” when you must master the current manual processes to truly understand the challenges we are solving.
- The Transition: As you identify patterns and friction points, the Systems Manager will guide you in implementing workflows and automation. Bit by bit, the manual tasks will decrease as the digital systems take over the heavy lifting.
- The Reward (High Systems): The reward is the evolution of the role itself. As your operational efficiency increases, your daily focus will naturally shift away from manual tasks and toward high-level systems maintenance, data integrity, and further architectural improvements.
Real-World Impact & Career Value
This is not a “simulated” project; it is a live business transformation. By joining us, you will:
- Make a Tangible Impact: See the direct results of your work as manual friction points disappear because of the systems you helped implement.
- Own a Resume-Defining Project: Gain hands-on experience in an Enterprise-level CRM rollout—a high-value skill set that bridges the gap between theoretical studies and professional operations.
- Learn Through Mentorship: Work directly with the Systems Manager to understand how business logic is translated into technology.
Key Responsibilities
- Operations Coordination: Provide professional, empathetic customer and administrative services.
- Process Intelligence: Document every friction point you encounter during your manual work.
- Systems Support: Assist the Systems Manager in configuring the CRM, building templates, and setting up automated workflows.
About You
- Efficiency Obsessed: You have a natural dislike for wasted time and are always looking for “the better way.”
- Apprentice Mindset: You are eager to learn from a mentor and understand that mastering the manual groundwork is the only way to build a superior system.
- Logical Thinker: You see the world in steps and sequences (Ideally studying Business Info Systems, Operations, Engineering, or similar).
- Health Industry Interest: You are motivated to help people and have a genuine interest in the health/mental health sectors.
If you’re a natural problem-solver looking for a role that offers more than just ‘admin,’ this is your launchpad. This is a rare opportunity to get your foot in the door of the health industry and help us build our operations from the ground up. If you have the grit to master the manual work and the vision to help us automate it, you will develop a level of practical systems experience that is rarely found in an entry-level position. If you’re ready to start the journey and see the results of your work firsthand, we want to hear from you.
